Sectors
Supporting your customers, allowing you to excel in your core strengths
Inspire your organization to set the standard in customer service
Regardless of the sector in which you operate, our aim is to assist you in achieving the top position. We thrive on ambitious objectives and embrace challenges. Nordicom supports you in effectively implementing frameworks to cater to your customers across various channels. Furthermore, we establish the infrastructure for all your channels to seamlessly communicate within a unified system. Presently, customers anticipate your presence in more channels than the traditional ones. Embark on the journey towards becoming the exemplar of service and customer care in your industry.
Choose your segment
Our perspective
In an era of rapidly evolving technology, telecom companies are playing an increasingly significant role in people’s daily lives. Notably, the landscape of entertainment is shifting towards streaming services, opening up new avenues for telecom companies to enhance their offerings to existing customers.
Current dilemmas
Today’s challenges extend beyond acquiring new customers; it’s equally crucial to retain them and foster brand loyalty. Building meaningful customer relationships is paramount. Moreover, customers expect seamless functionality from your technical services. When issues arise, customer patience is often in short supply, regardless of the duration of their engagement. This is where a reliable partner comes in, connecting your customers with adept agents who can swiftly resolve issues and restore seamless operations.
Our contribution
Nordicom can assist you in effectively conveying your distinct values. This helps customers understand why they chose your services and, consequently, why they remain loyal, even in the face of alternative offers. Such satisfied customers are more likely to consider service upgrades.
Our perspective
Technology and internet service companies excel in creating seamless self-service solutions. The larger players don’t merely have customer groups; instead, they cater to substantial portions of the population, with their services being an integral part of daily life. For many customers, direct interactions with a company representative, such as a phone call or email conversation, are rare. This reflects the user-friendliness of these services. However, there’s also an opportunity for companies to gain market share by offering more personalized customer service.
Challenge
Frequently, end-users bear the brunt of frustration when something malfunctions and reaching a human contact is challenging. At Nordicom, we appreciate automation but emphasize building lasting relationships between companies and customers. Automation should never diminish or eliminate these essential connections.
How we assist you
By advancing positions and providing local customer service agents earlier in the process through chat, email, or phone support, numerous opportunities emerge. A more personal approach enables the activation and upselling of customers who may not fully utilize your services. Moreover, this approach fosters opportunities for higher NPS scores and a positive reputation on social and online platforms. These tangible relationships with your customers are invaluable in the long term. Nordicom’s assistance helps you establish closer connections with customers, ultimately strengthening your brand in local markets.
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Our perspective
In today’s energy landscape, it’s imperative for energy companies to clearly articulate their stance on critical matters like sustainability, nuclear power, and fossil fuels. Modern customers make decisions based on more than just price; they seek well-informed choices. Thus, your communication must be unequivocal regarding your values and expectations. Additionally, it’s crucial to provide customers with reliable, up-to-date information about new services, particularly those relevant to the electrification of society, such as electric car charging.
Challenge
The emergence of new technology and services presents opportunities for energy companies to diversify and introduce new service areas. Here, exceptional customer service becomes pivotal, with efficient onboarding processes required in both customer service and technical support. Accessibility is paramount for an energy company, as it operates around the clock. Customers expect prompt and efficient assistance during interruptions and disruptions.
How we assist you
Nordicom can support you by providing personalized customer service at every touchpoint, ensuring your customers receive attentive treatment and well-informed responses around the clock.
You can copy the above text with the original formatting intact. If you have any more requests or need further assistance, please feel free to ask!
Our perspective
In today’s energy landscape, it’s imperative for energy companies to clearly articulate their stance on critical matters like sustainability, nuclear power, and fossil fuels. Modern customers make decisions based on more than just price; they seek well-informed choices. Thus, your communication must be unequivocal regarding your values and expectations. Additionally, it’s crucial to provide customers with reliable, up-to-date information about new services, particularly those relevant to the electrification of society, such as electric car charging.
Challenge
The emergence of new technology and services presents opportunities for energy companies to diversify and introduce new service areas. Here, exceptional customer service becomes pivotal, with efficient onboarding processes required in both customer service and technical support. Accessibility is paramount for an energy company, as it operates around the clock. Customers expect prompt and efficient assistance during interruptions and disruptions.
How we assist you
Nordicom can support you by providing personalized customer service at every touchpoint, ensuring your customers receive attentive treatment and well-informed responses around the clock.
