Outsourcing customer service

Overview

Outsourcing customer service
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What we do

The customer experience at the core

Elevate your customer satisfaction through outsourcing of customer service

Nordicom specializes in contemporary customer service outsourcing, emphasizing a comprehensive approach. We assist Nordic businesses with substantial customer bases aiming to enhance customer satisfaction by providing increased accessibility and fostering stronger, relationship-oriented customer interactions.

Precise solutions, timely and delivered with professionalism

We uphold a robust knowledge-centric culture, dedicated to ensuring our team always provides accurate responses. By exclusively utilizing integrated systems, we optimize efficiency, redirecting resources to prioritize increased agent-customer interactions.
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Excellent customer care cultivates loyalty

Elevated customer contentment lays the foundation for increased sales opportunities while minimizing customer attrition.

Companies that prioritize their customer service forge an invaluable asset for their clientele. They foster trust and establish a strong rapport, a quality that, as per research, up to 43% of consumers are willing to invest more in, even when a competitor may offer lower pricing.

Dedicating additional resources to elevate customer service to its pinnacle level is typically a sound financial choice. Retaining an existing customer is often far more lucrative than acquiring a new one. Our objective is to aid businesses and their clientele in establishing enduring and sustainable partnerships.

Way of working

Statistics are our guide

Through key metrics like FCR, service rate, AHT, and CSAT, we achieve quick responses and high customer satisfaction. These metrics also help us pinpoint employees requiring additional support. However, we want to clarify that these statistics are not publicly shared. To enhance customer loyalty, we also measure and enhance NPS and CES. These statistics are entirely transparent and accessible to our customers through our help desk.

Smooth purchase experiences

Effective upselling, when done right, adds value to customers and enhances their overall experience. Our customer service team is trained in sales, making it easy for them to present new products, upgrade options, contract extensions, and promotions to your customers. We also handle terminations and make efforts to retain customers, a challenging task that requires experienced staff. The insights we gain from these conversations are invaluable for identifying areas to improve. Nordicom can also collaborate with you to develop new campaign materials across various channels like phone, email, or SMS.

Knowledge that makes a difference

At Nordicom, we highly value knowledge and training, ensuring that our employees are well-prepared for complex challenges well in advance of their interactions with your customers. We regularly invest in continuous education, understanding our partners' products and services, and the technology we use. Our strong culture of knowledge encourages us to continually collect and actively analyze new topics, enhancing our skills. No information is lost; everything is stored in cloud-based databases and manuals. This means that we continuously improve our skills every week, month, and year. Our primary goal is to ensure that our Nordicom employees are always at least as competent and up-to-date as your on-site staff.

From interaction to action

Every interaction with your customers presents an opportunity to deepen our understanding of their needs. Valuable insights, whether from satisfied or dissatisfied customers, inform the development of your offerings and processes. Our goal is to gain deeper insights into your customers, understanding their needs and behavior. This involves identifying cases that can be excluded or automated. Nordicom also assists in identifying services of interest to your customers and pinpointing gaps in your current offerings. We assess whether customers can readily access the information they need on your website and in self-help resources, and identify areas that may require expansion. By supporting you in this endeavor, we aim to enhance your cost-efficiency and competitiveness, resulting in a smoother and more satisfying customer experience.

Our beliefs in working with outsourcing of customer service

Customer-centric approach

We take immense pleasure in assisting our clients in overcoming their obstacles, regardless of their scale. Our dedication to service knows no bounds, as we willingly exert extra effort to ensure your customers can hopefully resume their daily routines with a smile.

Accountability

We approach our mission with utmost seriousness. At Nordicom, we embrace full responsibility and leave nothing to happenstance. We unwaveringly uphold our principles and take every essential step to attain our shared objectives, even when facing challenges. There is almost always a solution, even if the path seems arduous at times.

Quality concept

Our unwavering commitment is to excellence, which serves as our guiding principle. Excellence permeates our services, partner selections, employee interactions, and the everyday tools we employ. When confronted with decisions, our steadfast rule is to consistently opt for the utmost quality, without compromise.

Get to know Nordicom

Company

Our values

Vision and business idea

Sustainability

Work environment

Why outsource?

Prioritize customers, your most important asset

The competition of the future has got a completely new game plan, the best customer service wins the customers’ loyalty

Our goal is to help your company separate itself in your specific market and become a first in mind option with good reputation and extraordinary service. When you get there, we have achieved a win win situation. We have created loyalty among your customers and thereby also earned your trust in the process.

Choose your country

Outsourcing customer service

The customer experience at the core

Elevate your customer satisfaction through outsourcing of customer service

Excellent customer care cultivates loyalty

Our beliefs in working with outsourcing of customer service

Customer-centric approach

Accountability

Quality concept

Why outsource?

The competition of the future has got a completely new game plan, the best customer service wins the customers’ loyalty

Make an inquiry

Customer service

Outsourcing

Company

For customers

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Choose your country

Choose your country

Outsourcing customer service

The customer experience at the core

Elevate your customer satisfaction through outsourcing of customer service

Excellent customer care cultivates loyalty

Our beliefs in working with outsourcing of customer service

Customer-centric approach

Accountability

Quality concept

Why outsource?

The competition of the future has got a completely new game plan, the best customer service wins the customers’ loyalty

Make an inquiry

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